jilis Privacy Policy

1. Information We Collect

jilis collects various categories of personal information necessary to provide you with a secure, personalized, and legally compliant gaming experience. The types of data we collect include:

1.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, residential address (street, city, province, postal code), and preferred account currency (PHP, USD, USDT, etc.).
• Identity Verification Documents: Government-issued identification (passport, driver's license, national ID, voter's ID), proof of address documents (utility bills, bank statements), selfie photographs with ID for KYC (Know Your Customer) compliance, and facial biometric data for enhanced security verification where legally permitted.
• Financial Information: Payment method details including GCash account name, PayMaya account number, bank account details (account holder name, bank name, account number), cryptocurrency wallet addresses, transaction history, deposit amounts, withdrawal requests, and payment processor transaction IDs.
• Communication Data: Customer support chat transcripts, email correspondence, phone call recordings (where legally permitted and with notice), feedback forms, survey responses, and complaint records.
• Responsible Gaming Preferences: Self-imposed deposit limits, loss limits, session time limits, self-exclusion periods, and reality check settings.

1.2 Information Collected Automatically

• Device Information: Device type (desktop, mobile, tablet), operating system (Windows, macOS, iOS, Android), browser type and version, screen resolution, device identifiers (IMEI, UDID), and IP address.
• Gaming Activity Data: Games played, bet amounts, win/loss records, game session duration, favorite games, bonus usage patterns, VIP tier progress, and gameplay statistics.
• Website Usage Data: Pages visited, time spent on pages, click paths, referral sources, search queries on our site, and user flow through the platform.
• Location Data: Approximate geographic location derived from IP address to ensure compliance with geographic restrictions and anti-money laundering regulations. We do not collect precise GPS coordinates without explicit consent.
• Cookies and Tracking Technologies: Session cookies, persistent cookies, local storage data, and similar tracking technologies as detailed in Section 5 below.

2. How We Use Your Personal Data

jilis processes your personal information for the following lawful purposes, based on contractual necessity, legal obligations, legitimate business interests, and your explicit consent where required:

2.1 Account Management and Service Provision

• Creating and maintaining your jilis account
• Processing deposits, withdrawals, and financial transactions
• Providing access to casino games, live dealer tables, sports betting, and other gaming products
• Calculating bonuses, rewards, and VIP tier benefits
• Managing your responsible gaming settings and limits
• Responding to customer support inquiries and resolving disputes

2.2 Legal Compliance and Security

• Verifying your identity and age (21+ requirement) to prevent underage gambling
• Complying with Philippine Anti-Money Laundering Act (AMLA) and Counter-Financing of Terrorism regulations
• Detecting and preventing fraud, collusion, bonus abuse, and prohibited activities
• Enforcing our Terms and Conditions and protecting against legal liability
• Cooperating with law enforcement agencies and regulatory authorities upon lawful request
• Maintaining audit trails and transaction records as required by PAGCOR and financial regulations

2.3 Marketing and Communications

• Sending promotional offers, bonus notifications, and VIP exclusive deals via email, SMS, or push notifications (with your consent, which can be withdrawn at any time)
• Personalizing your gaming experience based on game preferences and activity history
• Conducting market research and surveys to improve our services
• Sending important account updates, security alerts, and policy changes (these transactional messages are necessary and not subject to marketing opt-out)

2.4 Platform Improvement and Analytics

• Analyzing user behavior and gaming patterns to optimize platform performance
• Testing new features and game releases
• Identifying technical issues and improving website/app functionality
• Conducting aggregated statistical analysis (anonymized data only)

3. Data Sharing and Disclosure

jilis does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with trusted partners and service providers in the following circumstances:

3.1 Essential Service Providers

• Payment Processors: GCash, PayMaya, banks, and cryptocurrency payment gateways receive necessary transaction data to process deposits and withdrawals.
• Game Providers: JILI Games, Evolution Gaming, Pragmatic Play, and other software providers receive anonymized gameplay data to operate games on our platform.
• Identity Verification Services: Third-party KYC/AML compliance providers verify your identity documents and conduct fraud checks.
• Cloud Hosting and Infrastructure: Secure data centers and cloud service providers host our platform and databases with enterprise-grade security.
• Customer Support Tools: Live chat platforms and support ticketing systems process communication data to assist you efficiently.

3.2 Legal and Regulatory Disclosure

We may disclose your personal information when required by law, court order, or government authority, including:

• Compliance with Anti-Money Laundering Council (AMLC) investigation requests
• Response to subpoenas, warrants, or legal process from Philippine courts or law enforcement
• Reporting suspicious transactions to the Philippine National Police (PNP) or National Bureau of Investigation (NBI)
• Cooperation with PAGCOR audits and regulatory compliance reviews
• Defense of legal claims or enforcement of our Terms and Conditions in court proceedings

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal data may be transferred to the successor entity as part of the business transaction. You will be notified via email of any such change in ownership or control of your personal information.

4. Data Security Measures

jilis employs industry-leading technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

4.1 Technical Security Controls

• Encryption: All data transmitted between your device and jilis servers is encrypted using TLS 1.3 protocol with 256-bit encryption. Sensitive data at rest (passwords, financial information) is encrypted using AES-256 encryption.
• Access Controls: Role-based access controls (RBAC) ensure that only authorized personnel with legitimate business needs can access personal data. Multi-factor authentication (MFA) is required for all employee access to production systems.
• Network Security: Firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), and DDoS protection defend against cyberattacks.
• Security Monitoring: 24/7 security operations center (SOC) monitors for suspicious activity, unauthorized access attempts, and data breaches in real-time.
• Vulnerability Management: Regular security audits, penetration testing, and vulnerability scans conducted by independent third-party security firms.

4.2 Organizational Security Measures

• Mandatory data protection training for all employees handling personal information
• Strict background checks and confidentiality agreements for staff with data access
• Incident response plan and breach notification procedures in compliance with Data Privacy Act
• Regular backups stored in geographically distributed secure data centers
• Segregation of production, development, and testing environments to prevent data leakage

4.3 Your Role in Data Security

While jilis implements robust security measures, you also play a critical role in protecting your account:

• Choose a strong, unique password and never share it with anyone
• Enable two-factor authentication (2FA) for enhanced account security
• Log out after each gaming session, especially on shared or public devices
• Be cautious of phishing emails or messages impersonating jilis—we will never ask for your password via email
• Report any suspicious account activity to our security team immediately

5. Cookies and Tracking Technologies

jilis uses cookies and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device that helps us recognize you and remember your preferences.

5.1 Types of Cookies We Use

• Essential Cookies: Strictly necessary for platform functionality, including login sessions, shopping cart memory, and security features. These cannot be disabled without severely impairing site functionality.
• Performance Cookies: Collect anonymous data about how you use jilis (pages visited, time on site, errors encountered) to help us improve platform performance.
• Functional Cookies: Remember your preferences such as language, currency, and favorite games to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness. You can opt out of these cookies via your browser settings or our cookie consent manager.

5.2 Managing Cookie Preferences

You can control cookie settings through your browser options. Most browsers allow you to block or delete cookies, though disabling essential cookies may affect platform functionality. To adjust cookie preferences:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions → Cookies and site data

You can also use our cookie consent manager (available in the footer of jilis.cam) to customize which categories of cookies you wish to accept or reject.

6. Your Privacy Rights

Under the Data Privacy Act of 2012 of the Philippines and international data protection standards, you have the following rights regarding your personal information:

6.1 Right to Access

You may request a copy of the personal data jilis holds about you. We will provide this information in a structured, commonly used, and machine-readable format (e.g., PDF or CSV file) within 15 business days of your verified request.

6.2 Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to request corrections. You can update most account details directly in your jilis account settings, or contact customer support for assistance with identity document updates.

6.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal data under certain circumstances, such as when data is no longer necessary for its original purpose or when you withdraw consent for processing based on consent. However, jilis must retain certain data for legal compliance (e.g., transaction records for 5 years under AMLA, identity verification records for 7 years under PAGCOR regulations).

6.4 Right to Restrict Processing

You may request that jilis limit how we use your personal information in specific situations, such as while disputing data accuracy or objecting to processing. During restriction periods, we will store your data but not actively process it without your consent.

6.5 Right to Data Portability

You have the right to receive your personal data in a portable format and transmit it to another service provider where technically feasible. This applies to data you provided to jilis and that we process based on your consent or contract.

6.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. Simply click the "unsubscribe" link in promotional emails or adjust your communication preferences in account settings. You can also object to processing based on legitimate interests by contacting our Data Protection Officer.

6.7 Right to Withdraw Consent

Where jilis processes your data based on your consent (e.g., marketing communications, optional data collection), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal.

6.8 How to Exercise Your Rights

To exercise any of these privacy rights, please contact our Data Protection Officer via email at [email protected] with your full name, registered email address, and account username. We may require additional verification to confirm your identity before processing your request. All rights requests will be handled within the timeframes specified by Philippine data protection law (typically 15 business days).

7. Data Retention Periods

jilis retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Data is retained for the duration of your active account and for 7 years after account closure to comply with PAGCOR record-keeping requirements and potential dispute resolution needs.
• Transaction Records: Financial transaction data, deposit/withdrawal records, and payment details are retained for 5 years as required by the Anti-Money Laundering Act (AMLA) and Bureau of Internal Revenue (BIR) regulations.
• Identity Verification Documents: KYC documents (ID copies, proof of address, selfies) are retained for 7 years after account closure per PAGCOR and anti-money laundering compliance requirements.
• Marketing Communications: If you opt out of marketing emails, your email address is retained in our suppression list to ensure we do not contact you again.
• Customer Support Records: Chat transcripts and support tickets are retained for 3 years for quality assurance and dispute resolution purposes.
• Cookies and Tracking Data: Session cookies expire when you close your browser. Persistent cookies remain for up to 2 years unless manually deleted.

After retention periods expire, personal data is securely deleted or anonymized in accordance with data protection best practices. Anonymized aggregated data may be retained indefinitely for statistical and analytical purposes.

8. International Data Transfers

jilis primarily stores and processes data within the Philippines. However, some of our service providers and infrastructure partners operate in other jurisdictions, which may result in your personal data being transferred to, stored in, or processed in countries outside the Philippines, including but not limited to:

• Singapore and Hong Kong (cloud hosting and data centers)
• United States (payment processing and fraud detection services)
• European Union member states (game providers and software platforms)

When transferring data internationally, jilis ensures that appropriate safeguards are in place to protect your information, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission for GDPR compliance
• Data Processing Agreements (DPAs) with all international service providers requiring equivalent data protection standards
• Encryption of data in transit and at rest during international transfers
• Regular audits of third-party compliance with contractual obligations

By using jilis services, you acknowledge and consent to the international transfer of your personal data as described in this section.

9. Children's Privacy (Strict 21+ Policy)

jilis is strictly intended for adults aged 21 years and older in accordance with Philippine gaming regulations. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. Our registration process includes mandatory age verification, and we employ both automated and manual checks to prevent underage gambling.

If we discover that we have inadvertently collected personal data from a minor (under 21 years old), we will:

• Immediately suspend or terminate the account
• Delete all associated personal information from our systems within 48 hours
• Confiscate any deposits or winnings (returned to the funding source where possible)
• Report the incident to our compliance team for investigation
• Implement additional verification measures to prevent future occurrences

Parents or guardians who believe their child has created a jilis account should contact us immediately at [email protected] with supporting documentation. We take underage gambling prevention seriously and cooperate fully with authorities on such matters.

10. Changes to This Privacy Policy

jilis reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes that significantly affect your privacy rights, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email to your registered address at least 30 days before changes take effect
• Display a prominent notice on the jilis homepage and in your account dashboard
• Require your explicit consent for changes that expand data collection or sharing beyond the original scope

For minor clarifications or non-material changes (e.g., updating contact information, correcting typos), we may implement changes immediately without prior notice. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of jilis services after policy updates constitutes acceptance of the revised terms.

11. Contact Our Data Protection Officer

If you have questions, concerns, or complaints about this Privacy Policy, our data practices, or how jilis handles your personal information, please contact our dedicated Data Protection Officer (DPO):

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines: